Division Manager, B2C

Work Arrangement: In-office & Regional travel.

Position Overview

Fort St. John Co-op is seeking a Division Manager, Business to Consumer (B2C) to lead our convenience, retail and food service operations. Reporting to the Director of Operations, this role is responsible for ensuring organizational priorities, operational standards, and performance expectations are consistently executed across all locations.The successful candidate will provide leadership, coaching, accountability, and operational oversight to Store Managers while driving strong customer experiences, site standards, team development, and financial performance. This position is highly visible and hands-on. The Senior Manager will spend significant time in stores working directly with leaders, identifying opportunities, removing barriers, improving performance, and ensuring operational excellence is maintained across the division.

Who We Are

Fort St. John Co-op is a growing member-owned local business with over 70 employees, proudly serving the Peace-Liard region for over 80 years. With a strong foundation in fuel, convenience, and bulk petroleum, we operate with a local focus, guided by our values of Integrity, Commitment, and Responsibility.

Key Responsibilities

• Lead, coach, develop and hold store managers accountable for operational and financial performance.
• Ensure store standards, customer service, merchandising, food service, and operational procedures are consistently executed.
• Conduct regular site visits, audits, inspections, and performance reviews.
• Drive improvements in sales, margins, labour productivity, inventory management, and operational efficiency.
• Identify performance gaps, establish corrective action plans, and follow through to resolution.
• Support recruitment, onboarding, succession planning, and leadership development opportunities.
• Maintain compliance with safety, food safety, regulatory, and company requirements.
• Other duties as assigned.
  

Competencies
This position will be assessed on the following core competencies:

• Ensures Accountability – Holding self, and others accountable to meet commitments.
• Develops Talent – Developing people to meet both their career goals and the organizations goals.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

Other competencies include: Instills Trust, Decision Quality, and Manages Conflict.

Qualifications

• 10+ years of progressive experience in retail, food service, fuel retail, grocery, or multi-unit operational leadership.
• 5+ years of demonstrated success leading managers and developing high-performing teams.
• Strong understanding of retail operations, merchandising, labour management, inventory controls and financials.
• Proven ability to coach, influence, and drive operations execution through others.
• Strong communication, organization and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Ability to travel regularly throughout the Peace-Liard region.
• Ability to pass pre-employment drug and alcohol testing.
  

Compensation and Benefits

• Competitive salary (based on experience and education).
• Comprehensive benefits package and employer-matched pension (CSS).
• Employee discounts, vacation, and performance incentives.
• Professional and leadership development opportunities.
  

Salary Band: Management $103,804 — $155,706

Apply by submitting your resume and cover letter to careers@fsjcoop.com by July 19, 2026.

We thank all candidates for their interest; only those selected for interviews will be contacted.
For questions about the position or career opportunities, contact careers@fsjcoop.com.