Retail Supervisor

Work Arrangement: In-person, evenings and weekends required.

Position Overview:

We are hiring a Retail Supervisor for our 114th Avenue Gas Bar & Car Wash located at 11432 – 100th Street in Fort St. John, BC. The successful candidate will be the first line of leadership, guiding a team of gas bar attendants to deliver a top-quality customer experience.

Who We Are:

Fort St. John Co-op is a growing, member-owned co-operative with more than 70 employees, proudly serving the North Peace region for over 80 years. Built on a strong foundation in fuel, convenience, and bulk petroleum, we operate with a local focus, guided by our core values of Integrity, Commitment, and Responsibility. Our mission is simple yet powerful: to reinvest Co-op’s profits back into the communities we serve.

Key Responsibilities:

• Foster an exceptional customer experience by coaching and guiding team members.
• Support training and development initiatives to encourage continuous improvement.
• Maintain high site standards and ensure a clean, safe, and welcoming environment.
• Uphold and enforce Co-op policies and procedures consistently.
• Ensure quality and consistency in product offerings and programs.
• Contribute to engagement initiatives, process improvements, and policy updates.
  

Competencies:

This position will be assessed based on the following core competencies:

• Ensures Accountability – Taking responsibility of actions, decisions and outcomes.
• Directs Work – Provides instruction and oversight to the team.
• Customer Focus – Creates a customer-centric environment that fosters loyalty and retention.
  

Other expected competencies include: Instills Trust, Drives Results, Manages Conflict, and Decision Quality.

Qualifications:

• 2+ years of front-line retail or customer service experience.
• 1–3 years of leadership experience, or relevant post-secondary equivalency.
• Familiarity with BC Employment Standards, Food Safety, and WorkSafeBC regulations.
• Strong familiarity with troubleshoot technology, and manage high pressure environments effectively.
• Ability to safely lift upto 55lbs (20kg) and carrying it 100 meters repeatedly.
• English proficiency CEFR B2+, ensuring compliance with safety and customer service standards.
  

Compensation and Benefits:

• Competitive salary (based on experience and education).
• Comprehensive benefits and employer-matched pension (CSS).
• Employee discounts, vacation, and performance incentives.
• Professional development opportunities.
  

The salary range for this position is $23 — $25 per hour.

We thank all candidates for their interest; only those selected for interviews will be contacted.

For questions about the position or career opportunities, contact careers@fsjcoop.com